Refund policy
Return & Refund Policy
At Folia, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 14 days of the date your order is delivered.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- The item must be in the same condition you received it.
- Proof of purchase is required.
Products that have been opened, used, or damaged after delivery are not eligible for return unless they arrived defective or were damaged during shipping.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at support@fowler-industries.com with your order number and clear photos of the issue. We'll work quickly to make it right.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order.
We recommend using a trackable shipping service, as Folia is not responsible for returns lost during transit.
How to Start a Return
To request a return, please contact us at:
Include:
- Your order number
- Your full name
- The reason for your return
If your return is approved, we'll provide instructions on where to send your package.
Returns sent without prior authorization may not be accepted.